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Ordering Info

Shipping Details
Shipping Options
Type of Shipment Shipping Cost Shipping Duration Logistic Provider
First Class Air Mail Shipment $2.4 USD 2-3 weeks DHL E-Commerce Service
China E-Packet
Hong Kong Air Mail Service
Speed Post Service $15/$20/$30 USD* 3-5 working days DHL, FedEx, EMS, UPS
* Depending on different delivery countries/regions.
Effective date: 01/08/2017
Shipping Details
Once your order has been accepted, we aim to delivery your item(s) within 2 working days. You will receive an e-mail notification from us as soon as your shipment has been sent. You can also track and view orders at
https://webtrack.dhlglobalmail.com http://www.17track.net/en www.hongkongpost.com www.dhl.com www.fedex.com www.ups.com
Late/Lost Deliveries
If your delivery is late, please contact us with your order ID and tracking number which we sent you by e-mail. In the event of non-delivery we can only resend the the order or offer gift certificate after the Post Office classifies the parcel as "lost mail".
Please be noticed that the postal office always need few months to investigate the lost mail issue.
Please Note if no one is available to accept the delivery, the package will be returned to your local Mail sorting office.
Please double check the shipping information during checking out the shopping cart. JewelOra cannot be held responsible for the late or loss of delivery, including customs delay, insufficient delivery address etc.
Shipping Solution for Different Countries

COUNTRIES TYPE OF SHIPMENT SHIPPING COST SHIPPING DURATION
United States, United Kingdom, Australia, New Zealand, Germany, France, Finland, Spain, Romania, Qatar, Portugal, Poland, Norway, Netherlands, Malta, Switzerland, Sweden, Slovenia, Slovakia, Luxembourg, South Korea, Singapore, Lithuania, Latvia, Italy, Ireland, Hungary, Greece, Estonia, Denmark, Czech Republic, Cyprus, Bulgaria, Belgium, Slovakia, Monaco, Thailand, Taiwan, Philippines, Malaysia, Korea South DHL / Fedex / UPS / EMS $15 USD Per Order 3-5 working days
Japan, Canada, Russian Federation,Indonesia, Austria, Vietnam $25 USD Per Order 3-5 working days
Other Countries $30 USD Per Order 3-5 working days

* We may charge you extra shipping fee if:
1. Delivery Zone is in remote regions/area.
2. Parcel is Serious Excess Weight, Such as Stainless Steel Jewelry Order.

Payment Details
Payment Method
We accept these payment methods:
PayPal, eCheck (via PayPal), WesternUnion, MoneyGram and Bank Transfer directly to our company account in HSBC.

******************** BANK INFO ********************
Bank name: HSBC Hong Kong
Account Name: XENCN TRADING CO.,LIMITED
Account no: 652401787838
Address: 1 QUEEN'S ROAD, CENTRAL , HK
Bank code: 004 (for local payment)
BIC/SWIFT: HSBCHKHHHKH (for telegraphic transfers)
**************** WesternUnion INFO ****************
First name: Xian Xi
Last name: Zhang
City: Guang Zhou
Postal code: 510640
Country: China
Phone: +86 20 85697613

(Information updated: 2016-11-18)
Other Payment Methods
Please contact us via cs@jewelora.com directly for the other payment method details.

Returns and Exchanges

We want you to be completely satisfied with the fashion jewellery that you purchased from us!
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise. Please keep the original box and packaging materials in the case of damage. The jewellery must be returned in its original condition. The returned jewellery must not show signs of damage, wear or alteration. If you have questions please don't hesitate to Contact Us.

Frequently Asked Questions

Question Answer
How Would I check out with dropship options? Pls click "Change Address" to replace the delivery address with your buyer's address
Then we will send the products to your buyer directly, this is the only different from normal order.
Pls also write "dropship" in order comment so that our staff will handle it for you.
      Can I use your picture in my website / Store? Yes, you could use our picture in your store.
    Will you send your company contact information in the package box?  We will not send any JewelOra company information together with the Dropship package.
Normally, the package will be sent without any company logo & information.
    Can I  have my company information shown in package box?  Yes, pls check link below:
http://www.jewelora.com/as101421-p-27880.html
     Does your products has quality guarantee? Yes, sure. If the products arrive broken or get colour changed during wearing, we will resend/refund the products for you
The quality of our jewelry is good and we seldom have quality problem, pls do not worry.
    Is there MOQ in JewelOra.com  There is no MOQ in our website.
    What is the best shipping options for dropship order?  I would recommend DHL Ecommerce parcel service
it is 2.4USD for each parcel, and always delivery in 20 days to most countries.
   Are your product real sterling silver?  Yes, we produce the jewelry by ourself, and silver jewelry selling in our website is Guarantee Solid Sterling Silver Jewelry
You could also download FAQ file for personalized jewelry & dropship service.

https://jewelora.com/download/FAQ-Spanish.pdf
https://jewelora.com/download/FAQ-German.pdf
https://jewelora.com/download/FAQ-English.pdf
https://jewelora.com/download/FAQ-Russia.pdf
https://jewelora.com/download/FAQ-French.pdf